Please use the blue menu above for more information on any of our services, or contact us with questions you may have.
Customer alignment
Organisations are under increasing pressure to attract and retain valued customers. Customer expectations are rising and customers are now more able to discern between competitors through better information sources.
CIS has a seamless customer alignment offering providing strategic advice, monitoring service levels and assisting with the implementation of improvement initiatives including customer service training. Please click here for more information.
Management consulting
Our ability to solve specific organisational problems in the context of each clients culture, skills and circumstances sees CIS work as a trusted advisor to many organisations.
We pride ourselves on developing solutions based on rigorous analysis and methodologies customised for each problem. Over the years we have developed valuable tools and aids to support our management consulting. Please click here for more information.
Strategic planning
Management’s most fundamental responsibility is the appropriate allocation of their scarce resources.
Our strategic planning methodology uses a five stage, non-theoretical approach, with a focus on being able to implement outcomes. Consideration is given to the organisation’s direction by considering the external environment and internal constraints. Outcomes include the development of a strategic plan, a one page summary, key decisions, actions and owners to drive these decisions. Please click here for more information.
Commercialisation / Business planning
We provide clients with an end-to-end technology assistance service, including the preparation of business plans. Expertise in this area has been developed from working closely with world leading research organisations, including CSIRO and Cooperative Research Centres (CRCs) in addition to extensive domestic and USA based networks. Please click here for more information.
Grant applications
Competition for grant funding is ever increasing. In this environment, an ability to demonstrate sound commercial outcomes, demonstrate how the research addresses a market need and how these opportunities can be maximised has become a key determinant of successful applications. In addition, the skills and resources required to put together professional looking applications for large grants are significant impediments for most applicants.
CIS has become skilled and successful in assisting clients apply for and receive competitive grants including CRC applications. Please click here for more information.
Implementation / Training
What differentiates CIS is our focus on providing ‘results and not just reports’. For this reason we pay a great deal of attention to providing practical solutions and consider a solution that is 80% effective and implementable more important than one that is 100% correct but difficult to implement.
Our implementation role is often to assist with the implementation of our recommendations or in training/leading groups in improving:
- Customer interfaces
- Sales force effectiveness
- Internal processes
- Staff performance
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